Terms and Conditions for Man And Van Roehampton

These Terms and Conditions set out the basis on which Man and Van Roehampton provides moving, carrying, transportation, and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or accepting the arrival of our team, you agree to be bound by these terms. Please read them carefully before placing an order. These conditions are intended to be clear, fair, and compliant with applicable UK consumer and commercial laws. They apply to domestic and commercial customers unless we agree otherwise in writing.

Man And Van Roehampton provides a flexible service designed for removals, collections, deliveries, and transport assistance. The precise scope of each job depends on the information you give at the time of booking, including the pickup and delivery addresses, the volume and type of items, access conditions, and any special handling requirements. Any quotation issued is based on the details supplied and may be revised if the actual job differs materially from the information provided.

When you book a man and van service, you confirm that you are authorised to arrange the move and that all information provided is accurate to the best of your knowledge. You also agree that any instructions given to our staff on the day must be lawful, safe, and consistent with these terms. We reserve the right to refuse or suspend work where the conditions at the collection or delivery point make the service unsafe, unlawful, or impracticable.

Booking Process

The booking process for our Man and Van Roehampton service begins when you request a quotation and provide details of the goods, locations, dates, times, and any relevant access information. A quotation may be given verbally or in writing and may be based on an hourly rate, fixed fee, or a combination of both. A booking is only confirmed once we have accepted the request and, where applicable, received any required deposit or written confirmation from you.

It is your responsibility to provide complete and accurate information at the time of booking. This includes parking restrictions, lift access, stairs, long carrying distances, fragile items, heavy items, and any goods requiring dismantling, wrapping, or specialist handling. If the scope of work changes after booking, we may adjust the price, timetable, vehicle size, or staffing levels to reflect the amended requirements. Where the changes are substantial, we may treat the original quotation as withdrawn and provide a new one.

We will make reasonable efforts to attend at the agreed time, but arrival windows may be affected by traffic, weather, prior jobs, or operational issues outside our control. If we are delayed, we will try to notify you as soon as reasonably practicable. You must ensure that someone authorised to provide instructions is present at the pickup or delivery point unless we have agreed an unattended service in advance. Any request for access to premises, keys, codes, or permits must be arranged so that the job can proceed safely and without unnecessary delay.

Payments and Charges

All charges are stated in pounds sterling unless agreed otherwise. Prices may include labour, vehicle use, fuel, and standard equipment, but additional charges may apply for waiting time, congestion, parking costs, tolls, additional stops, extra labour, heavy lifting, stairs, long carries, out-of-hours work, or waste removal. Any such charges will be explained where practicable before they are incurred. A quotation is valid only for the period stated in it, or if no period is stated, for a reasonable time based on market conditions and availability.

Payment terms will be specified at the time of booking. In many cases, payment is due on completion of the service, but we may request a deposit or full advance payment for certain jobs, particularly where third-party costs, vehicle reservation, or substantial labour is required. If a deposit is taken, it may be non-refundable except where cancellation is made in accordance with these terms or where we are unable to provide the service through our own fault. We accept the payment methods notified to you in advance and may refuse cashless or cash payments where fraud prevention, operational policy, or law requires it.

You agree to pay all invoices promptly and in full. If payment is not made by the due date, we may charge interest and reasonable recovery costs to the extent permitted by law. We also reserve the right to suspend future services until outstanding sums are cleared. Any disputes about an invoice must be raised promptly and in good faith, with clear reasons and supporting information. Undisputed amounts remain payable on time. Prices quoted exclude VAT unless stated otherwise, and any tax payable will be shown where applicable.

Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving us notice as soon as possible. The amount payable on cancellation depends on how much notice you give, whether vehicles or staff have already been allocated, and whether third-party costs have been incurred. If you cancel with sufficient notice, we may at our discretion refund some or all of any deposit, less any non-recoverable costs. If you cancel at short notice, fail to provide access, or are not ready for collection, we may charge a cancellation fee or the full booking value where reasonable and lawful.

If you wish to change the date or time of the service, we will try to accommodate the request, but new availability cannot be guaranteed. Rescheduled bookings may be subject to a revised quotation if labour, vehicle allocation, or operating costs differ from the original arrangement. We are not responsible for losses arising from your decision to cancel or delay the move, including storage costs, replacement arrangements, or third-party penalties, unless caused by our breach of contract or negligence.

If our staff arrive and are unable to begin or continue the work because you, your representatives, or third parties have not prepared the items, have not secured access, or have not provided necessary instructions, waiting time may be charged at the applicable rate. Where a job cannot proceed because of unsafe conditions, misdescription of items, lack of parking, or other issues outside our control, we may still charge for time spent travelling, waiting, or attempting the service. These charges reflect the reservation of resources and the loss of availability for other customers.

Liability, Care of Goods, and Insurance

We will take reasonable care of items entrusted to us and will perform the service with reasonable skill and diligence. However, you are responsible for ensuring that all items are suitably packed, labelled, and ready for transport unless we have agreed to provide packing or wrapping. Delicate, valuable, antique, electronic, or irreplaceable goods should be declared before the job begins so that appropriate precautions can be considered. If such items are not identified in advance, we may not be able to accept responsibility beyond the limits set out in these terms.

Man And Van Roehampton does not accept liability for pre-existing damage, normal wear and tear, deterioration, or damage caused by inadequate packing, insecure loading, inherent fragility, or failure to provide accurate information. We are also not liable for indirect or consequential losses such as loss of profit, missed appointments, loss of data, emotional distress, or business interruption, except where such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If any item is lost or damaged while under our direct control, you must notify us as soon as reasonably possible and in any event within a reasonable time after delivery or discovery of the issue. We may ask for photographs, proof of ownership, receipts, or other evidence to assess the claim. Our liability, where established, may be limited to repair, replacement, or a monetary amount reflecting the reasonable value of the affected item, subject to any insurance arrangement, statutory rights, and the nature of the loss. Customers are encouraged to arrange their own insurance for high-value or unusual goods where appropriate.

Waste Regulations and Prohibited Items

Where our man and van service includes waste collection or disposal, both parties must comply with UK waste legislation and environmental obligations. We will only remove waste that has been agreed in advance and that we are legally permitted to transport and dispose of. Waste must be described accurately, including whether it is household, commercial, garden, bulky, recyclable, or mixed. We may refuse waste that is improperly described, hazardous, contaminated, or likely to require specialist handling.

You must not present for collection any hazardous or controlled waste unless we have expressly agreed to handle it and are legally able to do so. This includes, without limitation, asbestos, chemicals, paint in large quantities, oils, pressurised containers, clinical waste, gas cylinders, batteries requiring special treatment, and any item that is dangerous, illegal, or regulated. If prohibited waste is discovered during the job, we may stop work, charge for time already spent, and require you to remove or arrange lawful disposal of the item yourself.

For waste removal services, you acknowledge that we may need to keep records, transfer notes, or other documentation in accordance with environmental rules. You agree to provide any information reasonably required for compliance, including the source of waste and its contents. We reserve the right to refuse a job if compliance cannot be assured or if the waste appears to have been fly-tipped, illegally deposited, or otherwise unsuitable for lawful carriage. You remain responsible for ensuring that any waste you ask us to remove is lawfully transferable and accurately described.

Customer Responsibilities

You must ensure that the property, goods, and access routes are ready for the service on time. This means safeguarding pets, securing children, disclosing any item that requires two-person lifting, and removing obstacles where possible. You must also ensure that the items being moved are yours to move or that you have the necessary permission from the owner or occupier. If the service includes dismantling or reassembly, you accept that some items may not be capable of being restored to their original condition or may require specialist tools or additional charges.

You are responsible for backing up digital information and removing confidential or personal data from devices before they are handled, unless we have expressly agreed a data-handling service. We are not liable for loss of data, software corruption, account access issues, or remote-system failures caused by movement, power loss, vibration, or accidental handling, unless directly caused by our negligence and recoverable under applicable law. Similarly, any plants, perishables, live animals, or items affected by temperature or humidity are moved entirely at your risk unless otherwise agreed in writing.

Force Majeure and Service Suspension

We are not responsible for delay or failure to perform where the cause is outside our reasonable control. This may include severe weather, road closures, accidents, strikes, civil disorder, breakdowns, fuel shortages, fire, theft, government restrictions, or the unavailability of essential staff or subcontractors. In such cases, we may suspend, postpone, or cancel the service without liability for consequential losses, although we will seek to reschedule where reasonably possible. Any prepayments may be refunded or carried forward depending on the circumstances and any costs already incurred.

We may refuse or stop work if a member of staff considers that continuing would be unsafe, unlawful, abusive, or contrary to these terms. This includes instances of verbal abuse, threats, intoxication, violence, unsafe lifting conditions, or attempts to conceal information about the items or access arrangements. If service is suspended for these reasons, you may be charged for work already completed and any unrecoverable costs. We expect mutual respect throughout the booking and performance of every Man And Van Roehampton service.

Complaints, Data, and Governing Law

If you are dissatisfied with any aspect of the service, you should notify us promptly with a clear description of the issue so that we may investigate. We may request evidence and may offer a remedy where appropriate, which could include a correction, partial refund, or other reasonable resolution. Complaints must be made in a timely manner and in good faith. These terms do not affect any statutory rights you may have under UK consumer law, including rights relating to services not carried out with reasonable care and skill.

Any personal data supplied in connection with a booking will be handled in accordance with applicable UK data protection law and only used for legitimate business purposes such as quotations, service delivery, invoicing, record-keeping, and compliance. We do not need to reproduce a separate privacy policy here, but all data handling will be limited to what is lawful and necessary. We may retain records for audit, legal, insurance, and accounting purposes for as long as required by law.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the quotation, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. These terms represent the entire agreement between you and us in relation to the service, unless varied in writing by an authorised representative. Man And Van Roehampton may update these terms from time to time, and the version in force at the time of booking will apply to your order.