Man and Van Roehampton Privacy Policy
This Privacy Policy explains how Man and Van Roehampton collects, uses, stores, and protects personal data for customers and prospective customers in the Roehampton area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and potential customers of Man and Van Roehampton within the Roehampton area who contact us, request a quote, make a booking, or otherwise interact with our services. It covers data collected through phone calls, messaging services, online forms, in-person enquiries, and any other communication channels we use in the course of our business.
Data Controller
Man and Van Roehampton is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection law.
Types of Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details: name, address, collection and delivery addresses, postcode, and general contact details such as communication handles used to arrange services.
Service-related information: details of your move or transport request, property or access information you provide, item descriptions, preferred dates and times, and any special instructions relevant to the service.
Booking and transaction data: records of bookings, quotes provided, invoices issued, amounts charged, payment status, and corresponding internal references.
Communication data: information you provide in your communications with us, including enquiries, feedback, complaints, and any correspondence we have with you.
Technical and usage data: limited technical data related to how you contact us online, such as time and date of messages or enquiries, and, where applicable, basic device or browser details. We do not intentionally collect more technical data than is needed to operate and secure our services.
How We Collect Personal Data
We collect personal data directly from you when you:
Request a quote or service.
Confirm or modify a booking.
Communicate with us before, during, or after a job.
Provide feedback, reviews, or complaints.
We may also receive personal data about you indirectly when another person arranges a service on your behalf and provides your details so that we can perform the requested service.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under UK GDPR. Depending on the circumstances, this will usually be one or more of the following:
Performance of a contract: we process your personal data to provide our man and van services, issue quotes, take bookings, collect payment, and manage your account or job.
Legitimate interests: we process personal data to manage and improve our operations, maintain accurate business records, respond to enquiries, prevent fraud or misuse of our services, and defend our legal rights. When relying on legitimate interests, we balance our interests against your rights and expectations.
Legal obligations: we may process and retain personal data as required by law, for example for tax, accounting, and regulatory purposes.
Consent: in limited situations, we may rely on your consent, for example where you choose to receive optional marketing communications. You can withdraw your consent at any time, and we will stop processing your data for that purpose.
Purposes for Which We Use Personal Data
We use your personal data for the following purposes:
To respond to enquiries and provide quotes based on the details you supply.
To accept and manage bookings, schedule jobs, and carry out the requested man and van services.
To communicate with you about your booking, including confirmations, updates, changes, and follow-up communications.
To issue invoices, process payments, and maintain financial records.
To manage our relationship with you, including handling feedback, queries, or complaints.
To improve our services, for example by reviewing common requests or issues and updating our processes and training.
To comply with legal requirements and cooperate with lawful requests from public authorities where required.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties only where necessary and lawful. These third parties may act as data processors on our behalf, following our written instructions and subject to appropriate security and confidentiality obligations. This may include:
Service and business support providers: for example, providers that support our booking, messaging, accounting, or document storage systems, to the extent needed to operate our business.
Professional advisers: such as accountants or legal professionals, where necessary to obtain advice or comply with legal and regulatory obligations.
Public authorities: where we are required to share information in order to comply with applicable law or respond to valid legal requests.
Where we use data processors, we ensure they provide sufficient guarantees to implement appropriate technical and organisational measures so that processing meets legal requirements and protects your rights.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The retention period will vary depending on the type of data and our legal obligations, but generally:
Booking and service records, including customer identification and contact details linked to those bookings, are retained for a reasonable period after completion of the job to handle queries, disputes, or potential legal claims.
Financial records and related information are retained for the period required under tax and accounting legislation.
Communication data such as enquiries or complaints may be kept for a reasonable period in line with our legitimate interests and any legal or regulatory obligations.
When personal data is no longer needed for these purposes, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Measures include controlled access to records, secure handling of devices, and limiting personal data to what is necessary for specific tasks. While we strive to protect your data, no system can be completely secure, and we cannot guarantee absolute security.
International Transfers
Our core operations are based in the United Kingdom. If any of our service providers or systems transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as reliance on adequacy regulations or approved contractual clauses, so that your data remains protected in line with UK data protection law.
Your Data Protection Rights
Under UK GDPR, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Rectify inaccurate or incomplete personal data.
Erase your personal data where there is no longer a lawful basis for us to use it.
Restrict the processing of your personal data in certain circumstances.
Object to processing based on our legitimate interests, on grounds relating to your particular situation.
Withdraw consent where we rely on your consent for processing, without affecting the lawfulness of processing carried out before your withdrawal.
Obtain a copy of your personal data in a structured, commonly used, and machine-readable format, and request that we transmit it to another controller where technically feasible and where the legal conditions for portability are met.
We will respond to requests to exercise these rights in accordance with applicable law and within statutory time limits.
Exercising Your Rights and Contacting Us
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual communication channels you have previously used to reach Man and Van Roehampton, clearly stating that your message relates to data protection or a privacy request. To help us process your request, you may be asked to verify your identity or provide additional information.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all ongoing and new interactions with Man and Van Roehampton from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
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| Transit Van | 1 Man | 2 Men |
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What Our Customers Say
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: SW15 2NU
City: London
Country: United Kingdom
Web: https://manandvanroehampton.org.uk/
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