Man and Van Roehampton Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Roehampton provides removal and man and van services. By booking our services, you agree that these Terms and Conditions will apply to the agreement between you and us. Please read them carefully before confirming any booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, business, or organisation requesting and paying for the services.

Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by us.

Vehicle means any vehicle used by us to provide the services.

Goods means the items, belongings, furniture, equipment, or property to be moved, carried, or otherwise handled as part of the services.

Waste means any items to be disposed of, including unwanted furniture, household rubbish, building materials, electrical items, and other discardable material.

Contract means the agreement between the client and Man and Van Roehampton incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and removal services for domestic and commercial clients. Our services may include loading, transport, unloading, and, if agreed in advance, limited packing and unpacking. The exact scope of services for any particular job will be agreed at the time of booking.

Our services are usually provided within our normal service area; however, we may agree to travel outside this area by prior arrangement. Any additional charges for distance, travel time, or tolls will be confirmed before acceptance of the booking.

We reserve the right to use such routes and timing as we consider appropriate, taking into account traffic, safety, and operational constraints, provided that we act reasonably and aim to deliver the services within any agreed time window where possible.

3. Booking Process

All services must be booked in advance. A booking will only be treated as confirmed once you have accepted our quotation or agreed rate, provided the necessary details, and we have acknowledged the booking.

To make a booking, you must provide accurate information about:

1. The collection and delivery addresses.

2. The type and approximate quantity or volume of goods.

3. Access conditions at all addresses, including stairs, lifts, parking, and any restrictions.

4. Any items that are large, heavy, fragile, or require special handling.

5. Any time constraints or requirements for specific arrival windows.

We rely on the information you provide when preparing our quotation and allocating vehicles and staff. If the actual work differs substantially from the information supplied, additional charges may apply, or we may need to reschedule the work.

We may require a deposit or prepayment to secure your booking. If a deposit is required, your booking will not be secured until the deposit has been paid and acknowledged by us.

4. Quotations and Pricing

Quotations may be provided as a fixed price for the agreed scope of work or as an hourly rate with any minimum charge specified. Any quotation is based on the information you supply and on normal access conditions.

Unless specifically stated, our quotations do not include:

1. Packing materials beyond what is reasonably necessary for safe transport.

2. Dismantling or reassembly of furniture or equipment.

3. Disconnection or reconnection of appliances or electronics.

4. Removal or disposal of waste.

5. Fees or charges for parking, permits, tolls, or congestion zones.

Additional charges may apply if:

1. There are delays caused by you, your agents, or third parties beyond our reasonable control.

2. Access is difficult or significantly different from what was advised at the time of booking.

3. Extra labour is required to move particularly heavy, bulky, or awkward items.

4. There are extra flights of stairs, long carrying distances, or waiting times not previously disclosed.

We will endeavour to inform you as soon as reasonably practicable if additional charges become applicable and will only proceed with your agreement.

5. Payments

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due either in advance or immediately upon completion of the services.

We may accept payment by cash, bank transfer, or other methods as communicated to you during the booking process. We do not accept responsibility for payments that have not been correctly referenced or remitted to our designated account.

Where a deposit has been taken, the balance of the agreed charges must be paid as agreed, usually on completion of the job. We reserve the right to withhold delivery of goods or suspend services until payment has been received in full.

If payment is not made when due, we reserve the right to charge reasonable administrative costs and interest on the outstanding amount, and to take lawful steps to recover any unpaid sums, including legal proceedings if necessary.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us reasonable notice. Any cancellation or amendment must be communicated using the same method of contact used for your original booking or another agreed method.

We apply the following general cancellation terms unless otherwise specified at the time of booking:

1. If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a future booking at our discretion.

2. If you cancel within 24 to 48 hours of the scheduled start time, we may retain all or part of your deposit or charge a reasonable cancellation fee to cover costs and loss of work.

3. If you cancel within 24 hours of the scheduled start time or fail to be present without notice, we may charge up to 100 percent of the estimated job value.

Amendments to the date, time, or scope of work are subject to availability and may result in a revised quotation. If we are unable to accommodate your changes and you decide to cancel, the above cancellation terms will still apply.

We reserve the right to cancel or postpone a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, major traffic disruption, vehicle breakdowns, accidents, staff illness, or other emergencies. In such cases, our liability will be limited to refunding any payments received for services not provided, or rescheduling the booking at a mutually convenient time.

7. Client Responsibilities

You are responsible for:

1. Ensuring that you or an authorised representative is present at the collection and delivery addresses to provide access, directions, and instructions.

2. Providing accurate information about the goods, access, and any special requirements.

3. Packing your goods securely and appropriately, unless packing services have been expressly agreed.

4. Removing or securing any fixtures, fittings, or property that are not to be moved.

5. Complying with any relevant parking or loading restrictions and, where necessary, arranging permits or authorisations.

6. Ensuring that all items presented for removal do not include prohibited, dangerous, or illegal goods.

If we are unable to complete or properly perform the services due to your failure to fulfil your responsibilities, we may charge for wasted time, additional waiting, or any other reasonable costs incurred.

8. Prohibited and Restricted Items

We do not carry or handle the following types of goods:

1. Illegal items or substances.

2. Explosives, firearms, ammunition, or weapons.

3. Flammable, corrosive, or hazardous materials.

4. Live animals or plants requiring special environmental conditions.

5. Perishable food items likely to spoil during transport.

6. Cash, jewellery, precious metals, securities, or other high-value items without prior written agreement.

If such items are included without our knowledge, we will not be liable for any loss, damage, or consequences arising from their carriage. We reserve the right to refuse to load or to remove from the vehicle any items we reasonably believe to be unsafe, illegal, or otherwise unsuitable for transport.

9. Liability for Loss or Damage

We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out below.

We will not be liable for:

1. Normal wear and tear, minor scuffs, or cosmetic damage arising from reasonable handling.

2. Loss or damage resulting from inadequate or improper packing by you or a third party.

3. Loss or damage to goods that are inherently fragile or already damaged, including but not limited to glass, mirrors, and electronic equipment.

4. Loss or damage arising from dismantling or reassembly, unless these services were expressly agreed and carried out by us with reasonable care.

5. Any indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress.

Our total liability for loss of or damage to goods, whether arising from negligence or otherwise, shall be limited to a reasonable value relative to the service charge, unless a higher value has been declared and accepted by us in writing before the start of the job, with any applicable additional charge or insurance arranged.

You must inspect your goods as soon as reasonably practicable after completion of the services and notify us in writing of any apparent loss or damage within a reasonable time. If you do not notify us within a reasonable period, it may be more difficult to investigate and resolve your claim.

Nothing in these Terms and Conditions will exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

10. Waste and Disposal Regulations

We comply with applicable waste and environmental regulations. We are not a general waste collection company, but we may agree to remove certain items for disposal as part of our services, subject to lawful handling and disposal routes.

If you require us to remove waste or unwanted items, this must be agreed in advance. Additional charges will apply depending on the type, weight, and quantity of waste. We reserve the right to refuse any items that cannot be safely or legally transported or disposed of.

We do not handle:

1. Hazardous waste, including chemicals, asbestos, medical waste, or contaminated materials.

2. Certain electrical or electronic items where special disposal rules apply, unless specifically agreed.

3. Large quantities of building rubble, soil, or similar materials exceeding reasonable manual handling limits.

You are responsible for ensuring that any waste you ask us to remove is lawfully yours to dispose of and that it does not contain prohibited or hazardous materials. If we incur any fines, penalties, or costs due to incorrect or unlawful disposal of items supplied by you, you may be required to reimburse us for those costs.

11. Delays and Access Issues

We will make reasonable efforts to arrive and complete the services within agreed time frames, but all times are estimates and not guaranteed unless expressly stated in writing as a guaranteed service.

We are not responsible for delays caused by factors beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, or delays caused by you or third parties.

If we are delayed due to lack of access, waiting for keys, or other issues at collection or delivery addresses, we may charge for waiting time at our standard hourly or agreed rate.

12. Insurance

We maintain insurance cover as required for our operations. However, you are strongly advised to ensure that your goods are adequately insured for removal and transit, either under your own household or business policy or through a separate policy appropriate to your needs.

Any insurance provided by us, if applicable, will be subject to its own terms, conditions, and exclusions, which can be made available to you upon request. Our liability under these Terms and Conditions remains subject to the limits set out in the section on Liability for Loss or Damage.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible so we can seek to resolve the issue promptly.

We will investigate any complaints in good faith and aim to respond within a reasonable period. When doing so, we may request additional information or evidence from you to help assess the situation.

If a dispute cannot be resolved informally, you and we may consider mediation or another form of alternative dispute resolution before resorting to legal proceedings, although this is not mandatory.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

15. Changes to These Terms

We may update or revise these Terms and Conditions from time to time. Any changes will apply to new bookings and to services scheduled after the updated Terms and Conditions are published or communicated. It is your responsibility to review the current version of the Terms and Conditions at the time of booking.

No variation of these Terms and Conditions will be binding unless expressly agreed by us in writing.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking provided by us, constitute the entire agreement between you and us relating to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.

By proceeding with a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.